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Mon thru Fri 8:30-6:00pm Sat 10:00-3:00pm

Mailboxes: FAQs


Frequently Asked Questions

What is the difference between a private mailbox at Parcel Room and a Post office Box?

With a mailbox at Parcel Room, you get a real street address, not a P.O. Box number. If you’re a business owner, having a real street address as your mailbox can provide you with a professional image for your business. Parcel Room  also offers many additional services that the post office does not, such as package acceptance from all carriers, package notification via emai and caller in service, all aimed to save you valuable time.

What does my mailing address look like?

Your mailing address will be the address of Parcel Room location, with either PMB (private mailbox) or the pound symbol (#) designating your individual box. Instead of  Parcel Room your name appears first.

Example:
Joe Smith
PMB XXX 1465 Woodbury Ave
Portsmouth , NH 03801

What mailbox sizes do you offer? 

Parcel Room offers various mailboxes sizes: small, medium, large, X-large, and corporate.

How do I open a mailbox?

Click here for the application or stop by our location to discuss the steps to opening a mailbox. You will need to provide two valid forms of identification, one of which must include a photograph.

What is a mailbox service agreement?


The mailbox service agreement is an agreement between Parcel Room location and the box holder for the duration you receive mail at that location.

Where can I sign up for a mailbox agreement?


You can visit the store and complete the forms or download them and
follow the instruction sheet. If you don't come in then you must have the documents notarized by a US Notary.

What is the minimum length of an agreement?

Three months is the minimum rental period; after the first three months you can change to monthly.

How much mail can I receive at my mailbox?

Have a look at the sizes we offer, the staff can show you roughly how much will fit inside a box before it starts becoming a problem. If the box overflows every once in a while, it is not a problem; we simply replace the mail with a package slip. If it overflows on a regular basis you will be moved into a next size larger fee structure; we won't change boxes, just add space on the shelves for your mail.

What happens if I receive more mail than will fit in my mailbox?

If you expect a continued increase in the volume of mail you receive, you may wish to upgrade to a larger mailbox better suited for your needs. We have several options, we can open a VIP box that simply means we keep your mail in a special location and hand it to you when you come in to collect it.

Can I receive packages in my mailbox? From other carriers?

You can receive packages from any carrier with your mailbox agreement. FedEx, UPS, USPS, DHL and even freight carriers deliver to our location. In some cases we require additional fees for freight receiving.

Can you hold my mail if I am away?

Yes. we can hold your mail for you until you return from a long business trip or a relaxing vacation. We ask that you pick up your mail on a regular basis; please let us know if you will be away.

Can I call to check if I have mail? 

Yes. Save time. Save a trip. Call us to find out if you have mail. You can also email us @ Shipping@ParcelRoom.com  You can check via Twitter: we post it daily once the mail has been put up in the boxes.

When can I pick up my mail?


Store business hours are Monday-Friday 8:30 til 6PM and Saturday 10AM til 3PM for package pick up. Mailbox holders may have 24-hour access to their box with purchase of a 24-hour access key.

Can other people receive mail at my mailbox?


You can add the names of up to 5 individuals/businesses authorized to receive mail at your mailbox. Each recipient will need to provide two valid forms of identification in order to complete the mandatory PS Form 1583. Each add on pays a $5.00 set up fee.

Can other people pick up mail at my mailbox?

Yes. You can permit people to pick up your mail by lending them the key to your mailbox. Possession of the mailbox key shall be considered valid evidence that the possessor of the key is duly authorized to remove any contents from the mailbox.  We cannot nor will not hand out mail to anyone not listed as the owner of the box.

Can I buy stamps?

Yes. We offer U.S. Postal Service stamps and other mail services. There is a service fee added to postal services and stamps.

Do you offer other USPS products?

Yes. In addition to postage stamps, Parcel Room also offers domestic and international services including Priority Mail®, Express Mail®, Parcel Post®, First Class®, Delivery Confirmation™, Certified Mail and Return Receipt.  Surcharge is applied to all Postal Services.